ERCOT · 2 hours ago
Associate Client Services Account Manager - Client Services Development Program
Taylor, TX
Full-time
Onsite
New Grad, Entry Level
$61K/yr - $101K/yr
0+ years expERCOT is a dynamic organization focused on building the future of the Texas power grid and wholesale market. The Client Services Development Program is designed for entry-level candidates to gain knowledge and skills in Client Services, with a focus on market rules and operations through a rotational program.
Energy
Responsibilities
Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Contributes to specific objectives and outcomes as directed
Develops, maintains, and demonstrates expertise on ERCOT market rules and operations through instructor-led and web-based training, shadows personnel, develops and demonstrates functional application of knowledge in service delivery and issue resolution for Market Participants
Continually learns and develops expertise in the ERCOT market rules and how these rules impact ERCOT processes and procedures
Develops foundational understanding of ERCOT’s Client Services department and its role in facilitating operational interactions between ERCOT and Market Participants
Applies knowledge of market rules, processes and procedures to support the Client Services organization in handling inquiries from the public and Market participants
Supports the administration of Market Participant Registration and qualification processes
Supports the process used to coordinate the creation, editing, review, and distribution of market notices
Facilitates cross-departmental team efforts and coordinates work on process improvements, projects, and initiatives related to the systems, processes, and procedures of the Client Services organization
Assesses the effectiveness of processes and proposes improvements, facilitates discussions, and documents process improvements
Completes a capstone project and final presentation showcasing skills gained during the development program
Supports day-to-day workflow in support of ERCOT’s Client Services department
Delivers ad-hoc and structured training on market rules, processes, and tools
Qualification
Required
Bachelor's Degree: Business, Engineering, Computer Sciences, or related field (Required)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
No minimum work experience required
Ideal candidates will demonstrate strong analytical and communication skills, a customer service mindset, and the ability to learn a wide variety of topics in ERCOT grid and market operations
Must possess a high level of interest to work in the energy sector and customer service industry
Company
ERCOT
The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million Texas customers.
501-1000 employees
H1B Sponsorship
ERCOT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (18)
2023 (17)
2022 (30)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Pablo Vegas
President & CEO
Recent News
2025-11-08
2025-10-25
2025-09-28
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