Optum · 1 day ago
Field Tech Support Analyst - Remote in CST or EST
United States
Full-time
Remote
Mid Level
$35/hr - $62.50/hr
3+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Field Tech Support Analyst provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers, ensuring optimal system performance and minimal downtime.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment
Diagnose and resolve hardware and software issues using manufacturers' documentation and diagnostic tools
Perform preventative maintenance to ensure system reliability and minimize downtime
Install, configure, and relocate medical imaging systems according to manufacturer specifications
Test newly installed equipment to ensure full functionality before handover
Document all installation activities for compliance and customer records
Communicate effectively with healthcare professionals to understand their technical needs and concerns
Provide guidance on equipment usage and recommend solutions to optimize performance
Foster strong relationships with customers to enhance trust and satisfaction
Maintain accurate records of all service activities, including troubleshooting steps, parts used, and repairs performed
Ensure compliance with health and safety regulations, manufacturer standards, and company policies
Submit required service reports, expense logs, and part returns on time
Qualification
Required
High School Diploma/GED (or higher)
3+ years of experience as a field engineer diagnosing and troubleshooting software and/or computer systems
Willing or ability to work 8:00am - 5:00pm Eastern Time Zone or Central Time Zone
Willing or ability to occasionally work on call and overtime as the business requires
Willing or ability to Travel 75% of the time
Reliable transportation
Preferred
Bachelor's degree in computer science/engineering or computer technology Diploma
Certification (MCSE, A+, etc.)
Experience in a customer service environment
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase