NEOGOV · 1 day ago
Customer Service Representative - Utility Billing
Fairview, TX 75069
Full-time
Onsite
Entry Level
$20.93/hr - $24.59/hr
2+ years expNEOGOV is seeking a Customer Service Representative for the Town of Fairview. This role involves providing professional customer service related to utility billing, processing payments, maintaining accounts, and resolving customer inquiries in accordance with town policies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides professional customer service to Town of Fairview consumers; responds professionally to consumer questions, problems and complaints relating to Utility Billing and Permits
Completes applications for service, creates new accounts, orders utility service required, ensures letter of credit, deposits and required documents are received
Receives and processes utility payments in person and via phone, bank draft and website from consumers; receives and records sums of money and gives change
Reviews meter reading registers, orders service check as indicated, process late fee posting; posts adjustments to customer accounts or refers them to supervisory personnel as required by established policy. Reviews billing, meter reading reports and completion of work orders after service is completed, enters new meter into billing system and completion of meter exchange work orders
Receives and process commercial and residential payments for all Town related permits, utility service, water payments, impact fees and other miscellaneous payments and charges as needed
Compiles, computes, and generates data for routine monthly reports as instructed; performs general clerical duties including, but not limited to typing, filing, 10-key, data entry, money collection, and record-keeping; opens and distributes mail and delivers documents, correspondence, and other materials
Back up CSR-Permits daily and crossed trained to back-up when person is at lunch or absent
Stays abreast of new trends and innovations in the field of Customer Service
Maintains absolute confidentiality of work-related issues and Town of Fairview information; performs other duties and responsibilities as assigned
Qualification
Required
High School Diploma or GED equivalent
Two (2) years customer service experience required, or an equivalent combination of training and experience
Possession of a valid Texas Department of Public Safety Driver's License may be required
Knowledge of Town organization, operations, policies and procedures
Knowledge of principles and practices of professional customer service
Knowledge of federal and state regulations governing public utility billing and collection
Knowledge of methods, procedures, and standards for maintaining consumer account records
Knowledge of principles and practices of management, organization and administration
Knowledge of general office practices and equipment
Skill in processing and coordinating utility billing, payments and work orders
Skill in checking information for accuracy, completeness, and adherence to requirements
Skill in performing computations such as addition, subtraction, multiplication, and division correctly
Skill in assuring compliance with regulations governing public utility operations
Skill in displaying understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others
Skill in working and communicating with clients and customers to satisfy their expectations
Skill in establishing and maintaining effective working relationships with co-workers, customers, and the general public
Skill in operating a personal computer utilizing standard and specialized software
Skill in effective verbal and written communication
Benefits
Employer-paid health, dental, and vision
LTD and life insurance
Employee TMRS contribution of 7% with a 2:1 employer match
TMRS COLA at 50%
Paid time off and holidays
The Town also participates in Social Security
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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