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SafeStreets · 18 hours ago

IT Technical Support Specialist II

Chandler, AZ

Full-time

Onsite

Mid Level

3+ years exp

SafeStreets is seeking an IT Technical Support Specialist Tier II to join their team. The role involves providing technical support, troubleshooting, and resolving issues for end users, along with project execution and infrastructure deployment.

Cyber SecurityReal EstateSecurityTransportation

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Tier II will primarily be a mixture of escalated tickets and assisting Tier 1 with support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic through high-level technical issues (software, hardware, and network processes) using a logical and systematic approach. Assistance is a mixture of in-office and remote support. Tier II will also design and execute projects as needed

Troubleshoot or build out IVR Scripts and other call center solution components

Deploy infrastructure or larger scale technology solutions

Monitor and respond to system alerts and notifications to identify and resolve potential issues

Perform installation, troubleshooting, and support for desktop and laptop computers. OSes include Windows 11, macOS and Linux

Perform preventative maintenance, including patching, checking, and maintenance of workstations, printers, and peripherals

Develop how-to documentation for frequently asked questions

Provide after-hours on-call every few weeks, according to a schedule. This will include being the person that the primary on-call agent can escalate to as needed

Qualification

IT systems administrationNetwork administrationCall center solutionsMicrosoft 365Microsoft AzureActive DirectoryNetwork protocolsCustomer serviceSalesforce CRMTeamworkCommunication skillsAttention to detail

Required

Three or more years of experience in IT systems or network administration. Equivalent experience may be considered in lieu of formal education

Personable and effective customer service attitude with active listening skills

Strong interpersonal skills and ability to work effectively in a team environment

Attention to detail with the ability to consistently follow through on given tasks

Effective communication skills, both verbal and written, with the ability to communicate with individuals at all levels of the organization

Experience with Microsoft 365 suite. MS Azure, and MS Active Directory Domain Services

Knowledgeable in LAN, WLAN, VLAN, TCP/IP, DHCP, DNS protocols, and VPN network technologies

Knowledge of call center solutions backends. IVRs, dialing logic, CRM integrations. Microsoft Teams and Five9 are currently in use in varying capacities

Knowledge of Salesforce CRM. User administration, error troubleshooting

Preferred

Experience with virtualization and containerization is a plus

Company

SafeStreets

Glassdoor4.1

SafeStreetsUSA is one of ADT’s oldest, largest and most respected Authorized Dealers.

Founded in 1989

Garner, North Carolina, USA

501-1000 employees

https://www.safestreets.com/

H1B Sponsorship

SafeStreets has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

Funding

Current Stage

Late Stage

Leadership Team

Jared Chappell

CEO/ Owner

Kevin Gaylord

Chief Executive Officer

Recent News

PRWeb

Brinks Home™ Appoints Bryan Grzeck as Chief Sales Officer

2025-11-11

Inman

NAR offers $99 home security package for Realtors, clients

2025-08-16

GlobeNewswire News Room

“ICG & SafeStreets: Transforming Home Security Together!”

2024-02-16

Company data provided by crunchbase