IDR, Inc. · 11 hours ago
Technical Support Specialist
Georgia, United States
Full-time
Onsite
Mid Level
3+ years expIDR, Inc. is seeking a Technical Support Specialist to join one of their top clients in Gainesville, GA. This role focuses on enhancing online learning experiences and supporting educational technologies, primarily using Blackboard LMS and videoconferencing tools.
Information TechnologyRoboticsSoftware
Responsibilities
Collaborate with our client's team to support and enhance distance education technologies, primarily using Blackboard LMS
Provide technical assistance and resolve issues related to videoconferencing tools like WebEx and productivity software such as Microsoft Office 365 or Google Apps for Education
Engage in strategic planning and process improvement initiatives to advance distance education programs
Conduct training sessions and assess the technology needs of instructional staff to ensure effective support
Qualification
Required
Associate's degree in a related field with three years of relevant experience, or equivalent experience in lieu of a degree
Proficiency in Blackboard LMS and experience with help desk ticketing systems
Familiarity with videoconferencing software and productivity tools
Experience in K-12 or TCSG systems is highly recommended
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase