Commonwealth of Kentucky · 23 hours ago
Assistant Supervisor -Administrative Office of the Courts (AOC)
Louisville, KY
Full-time
Onsite
Entry, Mid Level
$35K/yr - $46K/yr
1+ years expThe Commonwealth of Kentucky offers career opportunities with the Administrative Office of the Courts. The Assistant Supervisor will support the supervisor in ensuring high levels of customer service and may manage a smaller work unit within the office, overseeing daily operations and employee performance.
EmploymentGovernmentTraining
Responsibilities
Provide direction to employees; coordinate operation workflow; and ensure responsive customer service; be accessible to employees to answer questions and resolve problems
Assist with employee schedules and timesheet maintenance issues as determined by the supervisor
Help implement department-oriented staff trainings for new employees and, or, those reassigned to new areas of operations
Serve as a principle point of contact for questions related to department processes and communications with external agencies and judicial partners; assist employees in addressing customer questions and, or, complaints
Ensure the proper opening and closing of daily registers; make sure all balances and receipts are reconciled and recorded at the end of each shift
Communicate changes in OCCC policies and procedures; ensure observance of new rules and processes; assist with carrying out employee meetings
Frequently monitor the accuracy and timeliness of work processed and performed and employee compliance with policies and procedures; identify problems and work with the supervisor to formulate solutions and, or, develop performance improvement plans as needed
Assist in addressing personnel infractions and, or, disciplinary actions as needed to correct misconduct and, or, violations of Kentucky Court of Justice and, or, OCCC policies and procedures
Other duties as assigned
Qualification
Required
Associates Degree
1 Year of Job-Related Experience
Proficient in using Kycourts II, Courtnet, and Microsoft Office Word
Create and retrieve email messages
Possess intermediate computer and keyboarding skills
Capable of operating additional office equipment including copier, fax machine, printer, scanner, and telephone
Able to operate cash register and credit and debit equipment
Recognize and arrange numbers and letters in standard order, along with like punctuation such as decimals
Possess fundamental math skills
Accurately enter and update information on cases into a computer system or handwrite notations on documents and, or, case jackets
Ability to efficiently plan, prioritize, and coordinate daily work needs and employee schedules
Display time management skills
Express ideas and directions clearly (oral and written)
Possess strong interpersonal communication skills
Thorough knowledge of OCCC policies and procedures
Able to use language line services for interpreter needs during interaction with non-English speaking persons
Benefits
Generous vacation and sick time
Health insurance
A retirement plan
Company
Commonwealth of Kentucky
Commonwealth of Kentucky offers employees on-the-job training and online professional development.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Stuart Hamling
CTO
Adam Akers
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