Quince · 21 hours ago
Senior Operations Manager, Warehouse Operations
Carneys Point, New Jersey, United States
Full-time
Onsite
Senior Level, Lead/Staff
$199K/yr - $217K/yr
8+ years expQuince is a tech company disrupting the retail industry with a mission to provide high quality essentials at low prices. The Senior Operations Manager will lead strategic operations within the Returns Warehouse, overseeing a team and driving improvements to enhance customer experience and operational performance.
Retail
Responsibilities
Lead, mentor, and coach leaders to develop a team of Area Managers and Operations Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes
Oversee and drive strategic and daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time
Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas
Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively
Collaborate with executive leadership and cross-functional teams with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance
Drive and execute continuous improvement initiatives using Lean, Six Sigma, Kaizen, and advanced analytics methodologies to improve turnaround times, reduce cost per unit, and eliminate waste
Partner with the general manager and Executive Leadership and other senior leaders to align team execution with broader organizational goals and future growth initiatives
Foster a positive and productive work environment through coaching, recognition, and regular performance feedback
Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center
Qualification
Required
Bachelor's degree in Business, Operations, Supply Chain, or a related field (or equivalent experience)
8+ years of operations leadership experience with 4+ years managing salaried leaders (e.g., Area Managers and Operations Managers) in a warehouse, fulfillment, logistics, or distribution setting
Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment
Availability to work a flexible schedule, including weekends, nights, and holidays as needed
Preferred
Masters degree in Business, Operations, Supply Chain or related field
Experience overseeing returns or reverse logistics operations in a high-volume environment
Familiarity with Lean, Six Sigma, and continuous improvement practices
Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure
Strong communication, problem-solving, and organizational skills
Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable
Company
Quince
Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.
201-500 employees
H1B Sponsorship
Quince has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Sid Gupta
Co-Founder & CEO
Zunu Mittal
President, Co-Founder
Recent News
Business Insider
2024-03-16
2024-02-22
Silicon Valley Journals
2023-12-04
Company data provided by crunchbase