Hampton Roads Transit · 18 hours ago
IT Business Systems Analyst (On-Site Position)
Hampton, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. The IT Business Systems Analyst will identify and analyze data trends, develop procedures for work improvement, and create technical documentation to support the department's operations.
GovernmentTransportation
Responsibilities
Ability to identify data from primary or secondary data sources
Ability to Identify, analyze, and interpret trends or patterns in complex data sets
Identify work elements in detail and develop work standards and method improvements
Develop procedures, forms, and work measurements to effect methods improvement, work simplification
Create presentations and charts for informative and accurate dissemination of data and trends
Develop methods to determine performance within the department and identify trends
Write and/or edit manuals for uniform use of new or revised procedures and policies
Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development
Interpret data, analyze results using statistical techniques and provide ongoing reports
Develop and update technical documentation and content adhering to format, structure, and style guidelines
Proficiency in writing clear and concise technical and non-technical materials using authoring tools
A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail
Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies
Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment
Keen attention to detail
Delivery of product with strict adherence to deadlines and timelines
Managing records created and received in compliance with Hampton Roads Transit’s Records Management Policy and Procedures
Responsible for coordinating the records management effort within the department
Qualification
Required
Ability to identify data from primary or secondary data sources
Ability to Identify, analyze, and interpret trends or patterns in complex data sets
Identify work elements in detail and develop work standards and method improvements
Develop procedures, forms, and work measurements to effect methods improvement, work simplification
Create presentations and charts for informative and accurate dissemination of data and trends
Develop methods to determine performance within the department and identify trends
Write and/or edit manuals for uniform use of new or revised procedures and policies
Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development
Interpret data, analyze results using statistical techniques and provide ongoing reports
Develop and update technical documentation and content adhering to format, structure, and style guidelines
Proficiency in writing clear and concise technical and non-technical materials using authoring tools
A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail
Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies
Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment
Keen attention to detail
Delivery of product with strict adherence to deadlines and timelines
Managing records created and received in compliance with Hampton Roads Transit's Records Management Policy and Procedures
Responsible for coordinating the records management effort within the department
Candidate must be a fast learner, self-motivated, and able to manage multiple deliverables simultaneously
Work collaboratively with SME experts to coordinate and edit material
Ability to learn and understand functionality of varied enterprise systems and software applications
Ability to lead JAD sessions and/or facilitate meetings to extract requirements for a scope of work or a development project
Ability to translate technical details into functional business language
Support software testing documentation activities as required
Working knowledge of technology and engineering processes
Ability to effectively convey information and work well in a structured environment
Ability to communicate effectively with different levels of management and within the business administrative, functional and technical communities
Good critical and analytical thinking
Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues, including storyboard creation and development
Excellent organization, strong written/verbal communications and writing styles with an eye for detail
Ability to grasp complex software, learn quickly and work within tight deadlines
Ability to handle multiple tasks simultaneously and meet multiple deadlines
Excellent written and verbal communication skills
Sample work will be requested
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential
Problem-solving skills associated with software applications used
Software usage relevant to job duties will be evaluated
Proficiency in the use of various software products such as: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Project, Visio, Teams, OneDrive), Adobe Pro, Reporting tools PowerBI, Tableau, etc., other DB tools, etc
Bachelor's degree or equivalent work experience, certifications, and training
At least 3+ years' experience writing clear and concise technical documentation
At least 10+ years of general cross-functional technology experience
Possess a valid Driver's License
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence)
Preferred
Candidates who have cross-functional experience in the technology industry with writing experience preferred
Major/concentration in Information Systems, or Technical Communications a plus
Benefits
Unmatched benefits
Competitive wages
Company
Hampton Roads Transit
Hampton Roads Transit provides bus, paratransit, ferry & light rail service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Conner Burns
Chief Financial Officer and Treasurer
Alexis N. Majied
Chief Communications Officer
Recent News
The Virginian-Pilot
2025-02-18
2022-03-07
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