Teacher Retirement System of Texas · 1 day ago
Desktop Support Specialist or Desktop Support Specialist Senior
Austin, TX
Full-time
Onsite
Mid, Senior Level
$60K/yr - $72K/yr
3+ years expThe Teacher Retirement System of Texas is dedicated to delivering excellent service experiences through their Information Technology Division. They are seeking a Desktop Support Specialist Senior who will provide advanced technical support for complex PC hardware and software issues, guide users in technology use, and collaborate with IT staff to resolve escalated issues.
Government Administration
Responsibilities
Documents all work performed in a highly detailed and accurate manner
Answers and logs TRS user support calls utilizing Service Desk management software
Provides support to TRS users on all company-supported applications
Troubleshoots PC hardware and software problems with users, determines source and advises on appropriate actions
Ensures status is provided to agency users regarding IT related issues and outstanding Client Services calls
Escalates trouble calls to senior level staff upon determining that a problem is beyond user’s ability to correct
May perform basic onsite audio-visual support with conference rooms for our agency staff, including TV's, projectors and conference room equipment
May participate in training sessions, seminars, and other agency conferences and potentially assist with specialist events and board meetings
Resolves the most complex technical problems and documents all work performed in a highly detailed and accurate manner.(Senior)
Teaches and guides users on new and innovative ways in the use of technology to achieve their business needs.(Senior)
Prioritizes incident and request assignments for Client Services staff.(Senior)
Provides support to TRS users on all company-supported applications and ensures response times are quick and effective to appropriately resolve requests.(Senior)
Provides direction to lower level staff in areas of subject matter expertise.(Senior)
Responsible for the resolution of escalated issues of higher difficulty, referring only the most complex issues to management.(Senior)
Administers Windows based applications of basic principles, theories, and concepts
Performs system management using Active Directory, Group Policy, SCCM, VMware and other agency tools
Installs, configures and maintains computers, printers, scanners, laptops, tablets, software, audio/visual equipment and various other technology platforms
Designs, creates, maintains and deploys computer images for Windows 10 operating systems and platforms
Installs PC hardware and software, operating systems, and other required accessories
Updates technical documentation, troubleshooting and user guides in Knowledge Base for team reference
Participates in special Information Technology projects as assigned
Assists Client Services with desk side trouble calls
Maintains building wiring and network port information
Performs system management using Active Directory, Group Policy, PowerShell, SCCM, and other agency tools.(Senior)
Designs, creates, maintains and deploys computer images for a variety of operating systems and platforms (Senior)
Provides technical expertise on various audio/visual systems and conducts training and support for these systems.(Senior)
Develops and updates technical documentation, troubleshooting and user guides in Knowledge Base for team reference.(Senior)
Leads special Information Technology projects as assigned.(Senior)
Assists Client Services with desk side incidents and requests.(Senior)
Oversees the daily performance of computer systems.(Senior)
Performs related work as assigned
Qualification
Required
High School Diploma or GED
Three (3) years of full-time directly related, progressively responsible experience in computer client services, PC desktop support or related experience
Five (5) years of full-time directly related, progressively responsible experienced in computer client services, PC desktop support or related experience.(Senior)
A bachelor's degree in a closely related field may be substituted on an equivalent year-for-year basis
Preferred
Bachelor's degree from an accredited college or university in computer science, information technology or a closely related field
Experience assembling, installing, and repairing PC hardware and software
Experience with one or more of the following: System Center Configuration Manager, PowerShell scripting, or McAfee Endpoint Encryption
Working knowledge of ticketing software and general Client Services best practices and processes
Training and/or certification in ITIL v3
Experience with video conferencing usage, operator support, A/V troubleshooting and maintenance
Company
Teacher Retirement System of Texas
The Teacher Retirement System of Texas (TRS) is responsible for investing funds under its stewardship and for delivering benefits to members as authorized by the Texas Legislature.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Don Green
Chief Financial Officer
Janie Duarte
Deputy Chief Financial Officer
Company data provided by crunchbase