VC5 Consulting · 4 hours ago
Technical Support Engineer (Customer Facing)
Katy, TX
Contract
Onsite
Entry, Mid LevelVC5 Consulting is seeking a Technical Support Engineer who will be the key technical resource for customers, addressing critical incidents and enhancing product support processes. The role involves diagnosing and troubleshooting production issues while advocating for customers by communicating recurring issues and potential improvements to internal teams.
ConsultingRecruitingStaffing Agency
Responsibilities
Act as the technical point of contact for assigned customers during incidents and support requests
Diagnose and troubleshoot production issues, preparing comprehensive documentation for each case
Advocate for customers by communicating recurring issues and potential improvements to internal teams
Qualification
Required
Proven experience in technical support or site reliability engineering, particularly within cloud environments
Strong debugging skills with proficiency in .NET, Visual Studio, and SQL
Excellent written and verbal communication skills to effectively engage with customers and internal teams
Company
VC5 Consulting
VC5 Consulting provides recruiting and consulting services.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Muras
Managing Partner
Meg Steward
Partner
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