VEGA Americas, Inc. · 5 hours ago
Field Service Technical Support - Newport Beach, CA
Newport Beach, CA
Full-time
Onsite
New Grad, Entry Level
$53K/yr - $63K/yr
0+ years expVEGA Americas, Inc. manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. The Field Service Technical Support role involves troubleshooting service requests, providing remote technical assistance, and coordinating problem resolution to ensure effective service is delivered to customers.
Industrial Automation
Responsibilities
Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
Troubleshoots service requests from customers utilizing team viewer or via phone. Occasional after hours remote support may be required
Provides support during on-site training demonstrations
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
Provides remote technical assistance to help troubleshoot and repair equipment
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Qualification
Required
Associate's degree (A. A.) in Electronics Technology or equivalent
Six months to one year related experience and/or training
Proficient in Microsoft Office
Proficient in CRM
Company
VEGA Americas, Inc.
For more than 70 years, VEGA Americas, Inc. has provided industry-leading products for the measurement of level, pressure, and density.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase