Clayco · 1 day ago
Field Support Technician
St Louis, MO
Full-time
Onsite
Entry, Mid Level
1+ years expClayco is a full-service, turnkey real estate development and construction firm that delivers high-quality solutions across North America. The Field Support Technician role involves providing IT services and support to internal customers at various job sites, including installation and maintenance of computer systems and networks, while requiring travel across the United States.
Real Estate
Responsibilities
Provide day to day support to our remote Jobsites
Prioritize problems and incidents and escalate to internal teams
Basic knowledge of Microsoft products (Windows, Office)
Physical Installation of Meraki networks
Physical Installation of full site Mesh networks
Satellite communication installation
Basic Knowledge of Cisco AV Room kits (Webex)
Basic understanding of Design and Construction delivery process
Create and document training materials and knowledge articles
Provide training on software, hardware, and systems to Clayco Team Members
Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform post-resolution follow-ups to requests and incidents
Manage printer hardware and software throughout our jobsites
Provide feedback on recurring incidents to engineering and development teams
First line of troubleshooting for remote networks
Adaptive and willing to learn business processes
Self-starter with the ability to work without direct supervision
Effective communication skills and deductive reasoning ability
Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote
Work with ISP vendors and managed services support partners to resolve technical problems
Perform regular health checks on equipment at remote sites
Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others
Provide technical assistance for project planning and support
Identify and inform Leadership of recurring Incidents
Contribute to company vision and direction by helping improve technical practices
Qualification
Required
1 to 4 years of experience in IT
60% plus Travel
Ability to use hand and power tools
Lift and move heavy objects (50+ lbs)
Service industry experience
Strong interpersonal and communication skills
Basic MS Office Suite/iOS support
Experience using enterprise ticketing system (ServiceNow)
Knowledge of AV solutions
Experience with cellular technologies (cradlepoints, hotspots)
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Company
Clayco
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm.
1001-5000 employees
H1B Sponsorship
Clayco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (33)
2023 (37)
2022 (22)
2021 (16)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Russ Burns
President and Chief Executive Officer
Jim Havel
Chief Financial Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Company data provided by crunchbase