The Apothecarium · 1 day ago
Floor Supervisor
Lodi, NJ
Full-time
Onsite
Entry, Mid Level
1+ years expThe Apothecarium is a trusted, award-winning cannabis retail brand with locations across multiple states. They are seeking a Floor Supervisor to provide compassionate customer service and assist patients in selecting cannabis products while maintaining compliance with state regulations.
CannabisHealth CareMedical
Responsibilities
Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend’s policies, rules, and procedures
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines
Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security
Develop and maintain strong relationships with patients and caregivers by anticipating needs
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively
Assist the senior dispensary leadership as needed
Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform
Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings
Qualification
Required
Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
At least one (1) year of customer service, retail, or related experience preferred
Must be flexible regarding work schedule, including evenings, weekends, and holidays
At least one (1) year of supervisory or leadership experience
Preferred
Cannabis experience a plus
Benefits
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.
Company
The Apothecarium
The Apothecarium is a dispensary which sells legal medicinal cannabis to its clients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-17Acquired
Company data provided by crunchbase