Galent · 11 hours ago
EUC Desktop Support Engineer
El Segundo, CA
Contract
Onsite
New Grad, Entry LevelGalent is focused on delivering high-impact technology solutions that shape the future of digital transformation. They are seeking a Desktop Support Engineer to provide support for mobile device management and assist end users with hardware and software issues related to connected worker devices.
Computer Software
Hiring Manager
Aravin Kumar
Responsibilities
Mobile device Onboarding and Offboarding support
Responsible for all CW Service Now tickets landing that are entered into the queue
Mobile Device Hardware troubleshooting for any CW device as listed above
Assisting end users with performing Hardware OS updates refreshes for any CW device as listed above
Hardware enrolment and provisioning for any CW device as listed above
Hardware training for any CW device as listed above
Refreshing Updating hardware training materials tutorials workshops etc for any CW device as listed above
Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise
Escalating issues to the appropriate product line team i e network Enterprise Mobility etc
Create the initial escalation path spreadsheet
Update and refresh the escalation path spreadsheet anytime new changes are uncovered
New hardware deployments for any CW device as listed above
Escalating hardware issues to the vendor if they cannot be resolved internally
Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices
Ensuring all compliance tasks are completed before the due date specified for the CMDB entry
Perform patching and updates for CW devices if needed and notify end users
Qualification
Required
Experience in Mobile Device Management of Microsoft Intune for large scale enterprises Platform iOS iPad Mac OS Android and PDA Devices Honeywell Smart EX Sonim Zebra Blackline Mobilus Trimble
Experience in Microsoft Intune Implementation Configuring Profile Compliance App Management Protection Restriction and Company Portal etc
Expertise in All Types of Mobile Device Enrolments Manual bulk and automatic methods etc
Good knowledge of Reporting in Microsoft Graph API and Power BI
Scripting knowledge in PowerShell or VB
Mobile device Onboarding and Offboarding support
Responsible for all CW Service Now tickets landing that are entered into the queue
Mobile Device Hardware troubleshooting for any CW device as listed above
Assisting end users with performing Hardware OS updates refreshes for any CW device as listed above
Hardware enrolment and provisioning for any CW device as listed above
Hardware training for any CW device as listed above
Refreshing Updating hardware training materials tutorials workshops etc for any CW device as listed above
Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise
Escalating issues to the appropriate product line team i e network Enterprise Mobility etc
Create the initial escalation path spreadsheet
Update and refresh the escalation path spreadsheet anytime new changes are uncovered
New hardware deployments for any CW device as listed above
Escalating hardware issues to the vendor if they cannot be resolved internally
Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices
Ensuring all compliance tasks are completed before the due date specified for the CMDB entry
Perform patching and updates for CW devices if needed and notify end users
Mandatory Skills : EUC Desktop Engineering
Mobile Devices - Connected Worker
Laptop & Desktop support
Company
Galent
Galent is an AI-native digital engineering firm at the forefront of the AI revolution, dedicated to delivering unified, enterprise-ready AI solutions that transform businesses and industries.
Founded in 2024
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase