Switch · 1 day ago
Help Desk Technician
LV Metro Area
Full-time
Onsite
Entry Level
1+ years expSwitch is a company focused on designing and operating data centers to enable future technology. The Help Desk Technician role involves providing technical support for internal users, maintaining desktop environments, and ensuring operational excellence in IT services.
Information Technology & Services
Responsibilities
Provide telephone or electronic 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues
Provide helpdesk support and resolve problems to the end user’s satisfaction, both on site and using remote tools such as Remote Desktop or Bomgar
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Troubleshoot problems using desktop remote control products where possible and documents all services provided
Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Create/modify user accounts within Active Directory
Accurately communicate pertinent information to create a work environment that lends itself to the best interest of departmental personnel and customer service
Use verbal and written communications to demonstrate a customer-focused attitude when dealing with customers
Interact with customers of IT services with a high degree of tact and diplomacy to promote a positive image of the IT department
Qualification
Required
An associate degree in related Information Technology field, or at least one year of equivalent job experience
Certification in COMPTIA A+, COMPTIA Security+ is required
Experience administering windows domains utilizing active directory, server operating systems, performance monitoring systems, scripting/automation and windows deployment utilities as well as hands on ability with server equipment, client and operating systems
Ability to document, update and implement system design
A customer-focused mindset with the ability to work well in a team environment and provide quality service for the business client
Close attention to detail
Exceptional phone etiquette
Technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows Platform
Benefits
Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Company
Switch
Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
501-1000 employees
H1B Sponsorship
Switch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Gabe Nacht
Chief Financial Officer
Madonna Park
Chief Financial Officer
Recent News
2025-07-15
2025-04-22
2025-03-26
Company data provided by crunchbase