Raas Infotek · 1 day ago
Senior Technical Lead with Oracle Integration Cloud
New Jersey, United States
Contract
Hybrid
Senior Level, Lead/Staff
5+ years expRaas Infotek is seeking a Senior Technical Lead with Oracle Integration Cloud to enhance customer service operations in an insurance company. The role involves implementing and managing the Oracle Service Cloud platform.
Information Technology
Hiring Manager
Puja Tiwari
Responsibilities
Implementing and managing the Oracle Service Cloud platform to enhance customer service operations in an insurance company
Qualification
Required
5–8 years of hands-on experience working with Oracle Service Cloud (Oracle RightNow / Oracle B2C Service) or similar platforms
Strong skills in configuring and customizing Oracle Service Cloud functionalities
Ability to create queues and assignment rules, implement automation, customize workflows, and manage Service Cloud components like incident management, knowledge base, and customer portals
Experience with extending Service Cloud via add-ins or custom scripts and using its integration capabilities (such as SOAP/REST APIs, Connect PHP, or Oracle Integration Cloud)
Proven ability to integrate Oracle Service Cloud with other systems and tools
Familiarity with web services, APIs, and integration middleware to connect Service Cloud with core insurance systems (policy administration, claims, billing), as well as with communication channels (email, SMS, IVR) and contact center platforms
Solid understanding of customer service operations and contact center best practices
Comfortable with concepts like ticket/case management, service level agreements (SLAs), first-call resolution, and customer satisfaction metrics
Preferred
Oracle Service Cloud certification (such as Oracle Cross-Channel Contact Center Cloud Implementation Specialist) is highly preferred
Familiarity with the insurance domain is strongly desired
Prior experience in the Insurance industry is highly preferred
Experience specifically in deploying or enhancing Oracle Service Cloud for insurance use-cases will set you apart
Familiarity with other tools and technologies common in insurance customer service or Oracle ecosystems
Experience with contact center telephony systems (such as Genesys, Avaya, or NICE inContact) and their integration with Oracle Service Cloud is a plus
Experience ensuring that IT systems comply with relevant regulations (e.g., data protection laws like HIPAA for health insurance or GDPR for customer data privacy) is advantageous
Experience working in an Agile development environment or on projects that followed SCRUM for delivering enhancements
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
201-500 employees
H1B Sponsorship
Raas Infotek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (55)
2023 (62)
2022 (44)
2021 (61)
2020 (44)
Funding
Current Stage
Growth StageCompany data provided by crunchbase