eTeam · 1 day ago
Support Coordinator
New York, NY
Contract
Hybrid
Mid, Senior Level
$30/hr - $30/hr
4+ years expeTeam is expanding its commercial footprint internationally and is seeking a Support Coordinator to enhance the employee experience across the full lifecycle. This role involves delivering high-quality support to employees and managers, collaborating with various teams, and driving process improvements within the People Operations framework.
Information Technology
Responsibilities
Deliver accurate, efficient and consistent people process support across the entire employee lifecycle
Partner with People Business Partners, specialist HR teams and operational colleagues around the globe to deliver seamless employee experiences
Coach employees on available HR self-service tools to guide efficiency and customer satisfaction
Build trusted relationships with managers and translate business needs into clear, practical people solutions
Use data and analytics to identify trends, guide decisions, and drive process improvements
Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes
Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation
Communicate effectively across regions and time zones, providing responsive and thoughtful support
Contribute to continuous improvement by sharing knowledge, feedback and best practices across the team
Ensure accuracy and completeness of employee lifecycle data and documentation across ServiceNow and Workday
Apply sound judgement when assessing requests to ensure they are correctly scoped, evidenced and aligned to the appropriate lifecycle stage
Identify recurring data or process issues and contribute to continuous improvement
Qualification
Required
4+ years' experience in HR advisory or business partnering roles within large, matrixed organisations, enhancing the employee lifecycle through consistent, people-first delivery
Proven experience managing employee relations matters, including performance, absence, grievance and conduct
Sound knowledge of US employment law and awareness of employment practices across the Americas
Strong collaboration skills and the ability to influence outcomes in a matrixed environment
A data-driven mindset, confident in interpreting HR data and maintaining accurate records
Excellent communication skills with cultural awareness and cross-regional sensitivity
Adaptability in a fast-paced environment and openness to new technology and evolving ways of working
A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery
Demonstrated attention to detail and pride in producing accurate, well-documented work
Experience working with complex employee lifecycle processes where precision matters (e.g. contractual changes, compliance-driven actions, pay changes, ER outcomes)
Confidence in challenging incomplete or poorly scoped requests to protect data quality and employee outcomes
Comfort operating in environments where data accuracy, process discipline and judgement are essential
Preferred
Proficiency in ServiceNow (Sofi) and/or Workday, or similar HR systems
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase