Array Behavioral Care · 2 days ago
Supervisor, Access Center
United States
Full-time
Remote
Mid Level
$27.40/hr - $33.17/hr
3+ years expArray Behavioral Care is the nation's leading virtual psychiatry and therapy practice, focused on transforming access to quality behavioral health care. The Access Center Supervisor is responsible for overseeing the operations of the virtual Access Center, ensuring efficient workflows and high-quality support for patients and clinicians.
Health Care
Responsibilities
Ensure smooth Access Center operations during assigned shift, monitoring workflows and addressing issues as they arise
Supervise and support Access Center Representatives, providing guidance, answering questions, and stepping in for call coverage when needed
Assist with training and coaching to reinforce best practices and maintain service quality
Monitor daily activities to ensure adherence to policies, procedures, and performance standards
Support implementation of policies and KPIs, helping track performance and identify areas for improvement
Handle escalated issues promptly, coordinating with other departments for resolution when necessary
Promote quality and efficiency by ensuring representatives follow service coordination protocols and clinician availability processes
Provide input for performance feedback and improvement plans, contributing to team development and customer satisfaction
Maintain system access for representatives (e.g., EMR, phone, chat, internal systems) and troubleshoot access issues
Assist with customer experience enhancements and help adopt new technologies as directed
Respond quickly to representatives’ questions, guiding them through challenging calls or technical issues
Ensure compliance with labor regulations, including monitoring breaks and overtime during the shift
Performs other duties as needed
Qualification
Required
3+ years of customer service experience, preferably in a call center or healthcare environment
Demonstrated leadership or supervisory experience
Excellent time management, organization, and communication skills
Strong computer proficiency, including familiarity with Outlook, Adobe, Microsoft products, and contact center systems
Ability to manage multiple priorities and adapt to changing needs
Required to have a private office space in home or elsewhere for confidentiality
Preferred
Knowledge of medical and/or psychiatric terminology is strongly preferred
Experience with remote team supervision is a plus
Benefits
Medical, dental, and vision insurance
Employer paid life & long-term disability insurance
Additional voluntary benefits include short-term disability
Voluntary employee, spousal and child life insurance
Accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually
8 paid holidays
3 floating holidays
401k
Company
Array Behavioral Care
Array Behavioral Care telepsychiatry service provider with a mission to transform access to quality and timely behavioral health care.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
CVS HealthWells Fargo Strategic Capital
2023-01-09Series C· $25M
2021-02-09Series B· $24M
2021-01-01Series Unknown
Leadership Team
Ben Gardner
SVP Sales
Recent News
Behavioral Health Business
2025-09-12
2025-09-12
2025-08-22
Company data provided by crunchbase