ChenMed · 1 day ago
Service Team Coordinator- Remote- Call Center
United States
Full-time
Remote
Entry Level
$17/hr - $24.26/hr
1+ years expChenMed is a rapidly expanding primary care provider focused on transforming healthcare for seniors. The Service Team Coordinator is responsible for handling inbound customer service calls related to patient scheduling and inquiries, while ensuring excellent customer service and meeting departmental standards.
Health CarePrimary and Urgent Care
Responsibilities
Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries
Responds to patient inquiries based on the ChenMed core model for care
Escalates issues/concerns as appropriate
Makes appropriate and timely decisions according to department standards, procedures and policies
Documents interactions using web-based technology
Maintains business relationship by providing prompt and accurate service to promote loyalty
Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions
Performs other duties as assigned and modified at manager’s discretion
Qualification
Required
High school diploma or GED equivalent required
A minimum of 1 year of customer service experience required in a call center or similar environment
Minimum of 1 year experience working in a fast-paced medical or healthcare setting
Experience with web-based customer relationship management systems
Ability to work towards goals and meet metrics and KPIs set by leadership
Competent-level business acuity
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Exceptional verbal communication skills including active listening
Excellent organizational and multi-tasking skills
Passion for serving others, particularly seniors, with initiative-taking solutions
Ability to successfully operate in a demanding environment
Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
Spoken and written fluency in English; bilingual a plus
Clear speaking voice that is easily understood in a telephonic setting
Benefits
Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Company
ChenMed
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.
1001-5000 employees
H1B Sponsorship
ChenMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (13)
2022 (26)
2021 (31)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Christopher Chen, MD
Chief Executive Officer
Michael Redmond
Chief Financial Officer
Recent News
2025-06-27
Google Patent
2025-05-05
Company data provided by crunchbase