GDi - An Oceaneering Company · 1 day ago
Account Manager (Bilingual)
Naperville, IL
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $48K/yr
2+ years expGDI Services Inc US is a leading provider of facility maintenance services with a strong reputation and commitment to customer satisfaction. They are seeking an Account Manager who will be responsible for managing and training the janitorial staff, ensuring customer expectations are met, and maintaining operational accountability for their assigned account.
Product DesignSoftwareTechnical Support
Responsibilities
Manage and train the work of the janitorial staff in the building
Designate shift and area work assignments
Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries
Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
Train by example: perform the duties of a janitor while they shadow you
Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR
Identify and communicate the need for any special project work to management
Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly
Maintain cleaning supplies inventory
Respond to calls whenever needed
Enforce all safety policies and procedures; immediately report and investigate accidents
Complete training courses as required
Qualification
Required
Minimum 2 years progressively increasing management experience in the janitorial industry required
Ability to meet deadlines and make sound decisions in stressful situations
Strong customer service skills
Excellent attention to detail
Excellent verbal and written communication skills
Strong organizational skills
Able to multi-task
Ability to show judgment and to work independently
High integrity and discretion required
Preferred
Experience with MS Office (Word, Excel, Outlook) preferred
Company
GDi - An Oceaneering Company
GDi, an Oceaneering company, is a leading digital asset management technology and engineering services provider, specialising in delivering tailored solutions to asset-intensive industries such as oil & gas, utilities, and power generation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-10-29Acquired
Company data provided by crunchbase