Belden Inc. · 1 hour ago
Customer Success Technical Support Engineer
United States
Full-time
Remote
Mid LevelBelden, Inc is a company focused on innovative connectivity solutions, and they are seeking a Customer Success Technical Support Engineer. This role is responsible for providing level 2 technical support for Belden Industrial solutions, primarily focusing on Xtran MPLS products and other networking brands, while also ensuring effective communication and documentation.
IndustrialManufacturingNetwork Hardware
Responsibilities
Work together with our customers to provide them with the best possible support and experience
Provide 2nd level support to company and customers networks
Responding to escalated customer support issues
Analyze customer issues, and provide feedback and recommendations to customers as required
Recreating customer issues for root cause and escalating to Level 3 as required
Advise and propose network design & configuration to the customer to ensure high availability and scalability
Create knowledge base articles, how to guides, application notes and other proactive documentation
Work with internal team members providing technical directions on best practices, application recommendations and design assistance
Travel required (~30%)
Qualification
Required
Bachelor of Engineering, or equivalent experience
Strong networking background, with experience and understanding of ethernet communication, routing (OSPF), C37.94 and legacy protocols such as T1/E1, RS232/422/455 and others
Deep understanding of the MPLS-TP architecture, including label switching principles, Label Switched Paths (LSPs)
Knowledge of fault-tolerant design and implementation of protection switching mechanisms
Strong communication and interpersonal skills
Ability to work under pressure and meet deadlines
Strong analytical skills for troubleshooting telecommunication networks
Able to identify and solve complex connection/communication problems
Ability to use Wireshark for data analysis and troubleshooting
Able to work independently and share information with your team
Writing and maintaining documentation and procedures for internal and external usage
Preferred
Knowledge of Power Transmission and Distribution and/or Transportation applications is a plus
Programming/Scripting (Python) skills are a plus
CCNA/CCNP qualification is a plus
Company
Belden Inc.
Belden Inc. delivers complete connection solutions that unlock untold possibilities for our customers, their customers, and the world.
Founded in 1902
5001-10000 employees
H1B Sponsorship
Belden Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (10)
2023 (4)
2022 (7)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$524.33M2026-01-13Post Ipo Debt· $524.33M
1993-12-03IPO
Leadership Team
Dr. Ashish Chand
President and CEO
Tina Hennessy
Exec Asst to President & CEO, and Executive Chairman
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Business Wire
2025-11-20
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