Forescout Technologies Inc. · 1 day ago
Advanced Services Engineer
United States
Full-time
Remote
Mid Level
3+ years expForescout Technologies Inc. is a leader in cybersecurity, dedicated to protecting critical infrastructure from cyber threats. They are seeking an Advanced Services Engineer to assist customers with technical issues, ensuring optimal performance of their products in complex environments, while taking ownership of projects and troubleshooting solutions.
Cloud SecurityCyber SecurityInternet of ThingsNetwork SecuritySoftware
Responsibilities
Develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed
Provide complex product support, in a collaborative team environment, to customers, other Forescout employees, and partners
Participate in knowledge transfer with teammates, attend formal team training sessions, brown bags, and formal mentoring
Routinely monitor and develop knowledge assets to enable customer self-sufficiency
Monitor and manage Support Services cases
Achieve a high level of expertise in all areas of the product
Capable of completing assigned duties, handling cases, and escalations within guidelines with minimal direction from Support Services Leadership
Routinely act independently while researching and developing solutions to customer issues
Liaison to Engineering on product issues, including design, features, and defects
Acts as a technical point of contact and is repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving
Administer and mature a customer enterprise deployment of the Forescout solution
Interface with Forescout Support and/or R&D to resolve issues that may impede success
Analyze and optimize polices in accordance with customers’ business requirements
Manage equipment installation and configuration at all locations, to include lab environments
Assist customers with planning and executing Forescout software and hardware upgrades
Create customer reports to achieve project alignment and unity of effort
Qualification
Required
Hands-on experience Forescout products, including configuration and administration
Strong knowledge of enterprise networking and security environments
Administrative-level understanding of all networking protocol layers
Solid understanding of enterprise computing environments, distributed applications, and TCP/IP networking
Experience deploying and/or supporting network technologies such as Cisco, Palo Alto, Juniper, and Brocade switches
Experience installing, implementing, and troubleshooting network access control (NAC) security solutions
Experience deploying and/or supporting enterprise security software, including firewalls, IPS, antivirus solutions, application firewalls, high-availability solutions, and network management systems
Minimum 3 years of experience with network hardware configuration
Strong to advanced knowledge of system administration functions
Advanced, administrator-level understanding of operating systems (Linux, Windows, macOS, and UNIX)
Solid understanding of security best practices for these operating systems
At least 3 years of hands-on experience with Windows-based and UNIX/Linux operating systems
Strong technical support skills
Expertise in debugging and root-cause analysis within complex, large-scale environments
Strong customer-focused mindset
Ability to clearly document and communicate complex procedures and technical steps
Ability to multitask across multiple projects
Strong organizational and time-management skills
Experience working in demanding and challenging environments
Bachelor's Degree in Computer Science, Engineering, or equivalent industry experience
Candidates must be able to obtain a Forescout Certified Administrator (FSCA) and/or Forescout Certified Engineer (FSCE) within the first year of employment
Preferred
Experience installing, implementing, and troubleshooting network access control (NAC) security solutions is a plus
Knowledge/experience utilizing Salesforce.com or similar CRM tools
VMware -vSphere, Microsoft Hyper-V, and PGSQL
A self-motivated individual with a ‘can do' attitude
Spanish written and verbal communication skills is a plus
Hands-on experience with programming and scripting languages is a plus
Working knowledge of shell, Perl, and XML scripting
Familiarity with C, Java, Bash, and Python
Industry Certifications such as CASP+, Security+, CEH, CCNA, SANS (GCIA, GCIH, GREM, GPEN) is a plus
Benefits
We cover 88% of employee and dependents’ health care premiums
100% company paid employee life and disability insurance premiums
401K match
Generous FTO policy (U.S. only)
Option to purchase voluntary life, accident and critical illness insurance
Employee assistance program
Maternity and parental bonding leave with supplemental pay
Company
Forescout Technologies Inc.
For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats.
1001-5000 employees
H1B Sponsorship
Forescout Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2022 (11)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$125.72MKey Investors
Wellington ManagementFounders Circle CapitalAmadeus Capital Partners
2024-02-01Post Ipo Equity· $0.34M
2020-02-06Acquired
2017-10-26IPO
Leadership Team
Oded Comay
Co-Founder and Chief Technology Officer
Sunil Varkey
Chief Technology Officer, Regional : EMEA & APJ
Recent News
2026-01-16
Business Wire
2025-11-24
Company data provided by crunchbase