Confidential · 15 hours ago
Help Desk Specialist
New York, NY
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $65K/yrConfidential company is seeking a Help Desk Specialist to be the first point of contact for all Desktop and Infrastructure related incidents. The role involves providing technical support, excellent customer service, and managing various IT tasks to ensure efficient operations.
Marketing & Advertising
Responsibilities
Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop
Provide excellent customer service
Create new user accounts
Install, upgrade and support Apple OSX, Windows OS and any other authorized applications
Manage desk moves and changes
Create, manage and maintain Desktop build images
Produce 'how to' guides on systems usage to aid customers and other technical support staff
Proactively monitor IT systems and preventative measures taken to reduce system downtime
Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies
Ensure PC asset management processes are followed
Qualification
Required
Some 1st and 2nd line support experience
Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365)
Experience with Apple hardware and software
Understanding of basic networking protocols and principles for troubleshooting
Desktop Imaging and standard build creation
IOS & Android setup, configuration, and support
Pro-actively work on tickets/incidents in the departments queue
Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
Server Exposure, AD, VMware, File/Print servers
Company
Confidential
This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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