Inpeco · 2 days ago
Senior Field Service Software Applications Engineer, North America
New York, United States
Full-time
Hybrid
Senior Level
6+ years expInpeco is the world leader in clinical laboratory automation, creating innovative robotic solutions for biological sample management. The Senior Field Service Software Applications Engineer will support the installation, maintenance, and troubleshooting of automation systems across North America, requiring frequent travel to customer sites.
Industrial AutomationManufacturingMedical
Responsibilities
Provide onsite support and lead the installation, service, and support of automation systems, focusing on SW, firmware, and IT
Provide remote and onsite support to customers, partners, and colleagues, including SW upgrades and configuration
Customer Facing Support: Interact professionally and courteously with all levels of laboratory personnel (Lab Manager, ICT, Technician) when servicing equipment
Provide phone support (hotline) and internal/external training
Participate in an on-call rotation internally and/or with customers and partners
Meet performance objectives set by the Team Leader and management, contributing to an annual MBO
Ensure compliance with safety policies and procedures set by Inpeco and customers
Plan and organize travel independently based on the schedule defined by the Team Leader, adhering to Inpeco's travel policy
Complete daily and/or weekly reports on the performed activities
Qualification
Required
Experience Level: Specialist/Senior level with > 6 ≤ 10 total years of experience and > 2 ≤ 5 years of experience in the role
Education: Minimum Associates degree of Applied Science - Electronics (Military training or considerable experience will be considered)
Technical Skills (Must Have): Strong knowledge and problem-solving skills in: Linux, MySQL, Virtualization tools, Basic Networking, Troubleshooting/analysis
Language: Mandatory proficiency in English
Soft Skills: A solid (•••) level of competence is required in: Focused on results, External and Internal Customer orientation, Focus on quality, Collaboration and Teamwork, Continuous learning, and Flexibility
Preferred
Experience with laboratory automation and instruments
Customer services and telephone support experience
Middleware experience
Certifications in Linux, MySQL, and VMware are desirable
Benefits
A competitive compensation package with an Annual Incentive Bonus based on performance
Opportunity for a full-time permanent contract with remuneration reviewed based on skills and experience
Monthly car allowance
Work Cell phone reimbursement
Internet reimbursement
Comprehensive medical, dental, and vision benefits available from your start date
A 401k match
Competitive vacation benefits
Company
Inpeco
Inpeco manufactures products to make laboratory automated such as ProTube suite, FlexLab, a3600 and Aptio automation.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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