DigiCert · 1 day ago
Customer Experience Specialist
St. Petersburg, Florida
Full-time
Onsite
Entry, Mid Level
2+ years expDigiCert is a global leader in intelligent trust, helping organizations protect digital interactions. The Customer Experience Specialist will communicate with customers to assist them in obtaining SSL Certificates and other web security products, while also diagnosing issues and improving customer experience.
Digital MediaSecuritySEOSkill Assessment
Responsibilities
Communicate with customers and partners to guide our clients through the process of purchasing and obtaining SSL Certificates and other web security products by phone, ticket, and live chat
Act as support gatekeepers and funnel client and partner inquiries to the right channel to maximize customer experience and growth potential
Develop a working knowledge of the industry and our products and be able to advise clients on the right product(s) to suit their needs
Fulfill needs of existing customers that are at risk of cancelling services or orders
Research client details to help expedite client orders through company verification
Diagnose system issues and make suggestions for improvements to be escalated to the appropriate teams (Development, Operations, etc.)
Auxiliary duties assigned at management’s discretion for the sake of professional development and to assist where needed
Qualification
Required
High School Diploma (or equivalent)
Call Center or 2+ years of Customer Service Experience
Demonstrated ability to multi-task and perform well in a fast-paced environment
Excellent communication and presentation skills, both written and verbal
Strong typing and computer navigation skills, including use of multiple computer applications simultaneously
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fun, upbeat, and positive attitude
Strong problem-solving skills
Preferred
Great conversationalist – not intimidated to pick up the phone and talk
Passion for helping people
Live chat and/or ticketing system experience
Takes great pride in the ownership of their work
Be a self-starter – If you see a problem, or have an idea, be the one to chase it down
Benefits
Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support
Company
DigiCert
DigiCert is a technology company focused on digital security.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9.3MKey Investors
Runway Growth CapitalCrosspoint Capital Partners
2025-10-09Debt Financing· $9.3M
2021-12-14Private Equity
2019-07-10Private Equity
Leadership Team
Amit Sinha
Chief Executive Officer
Jugnu Bhatia
Chief Financial Officer
Recent News
HealthCareIT News
2025-12-03
Company data provided by crunchbase