The Greentree Group · 1 day ago
Help Desk Specialist (Back To Business I.T.)
Beavercreek, OH
Full-time
Onsite
Mid Level
$50K/yr - $70K/yr
4+ years expThe Greentree Group is a dynamic company specializing in advanced technology solutions for various clients. They are seeking a Help Desk Specialist to provide technical support and guidance to customers, working with cutting-edge technologies in a collaborative environment.
Business DevelopmentConsultingInformation TechnologyService Industry
No H1B
U.S. Citizen Only
Responsibilities
Support end-user client systems, including hardware, software, network, e-mail, printing, backups, and related operating systems
Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)
Deploy, configure, and maintain Windows and workstations
Document troubleshooting steps, resolutions, and configuration changes
Administer and maintain end user accounts, permissions, and access rights in Microsoft 365 and Active Directory
Qualification
Required
Associate's or Bachelor's Degree in Computer Science or related area. A minimum of three years' experience will be considered in lieu of a degree
Four years of recent experience with setup and/or administration of Windows 10/11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra ID
Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking
Strong customer service orientation and the ability to present ideas in user-friendly language
Ability to conduct research into issues and products as required
Highly self-motivated and directed with a keen attention to detail and strong written/oral communication skills
Local travel may be required
Candidates must be U.S. Citizens
Preferred
Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint
Experience supporting macOS environments
Familiarity with antivirus management and backup solutions
Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances
Help desk support, remote management and troubleshooting skills
Certifications: CompTIA A+, Security+, and Microsoft 365 Fundamentals MS-900
Benefits
Employee Medical Premium on the High Deductible Health Plan (HDHP)
Basic Life Insurance and AD&D
Short-Term Disability (STD)
Long-Term Disability (LTD)
Health Reimbursement Account (HRA)
401(k) Match
Job-Related Certifications
Training Programs
Medical
Dental
Vision
HSA
FSA
Voluntary Term Life
401(k) (Roth and Pretax available)
PTO
Flexible Schedules
Holidays
Paid Parental Leave
Company
The Greentree Group
The Greentree Group is a strategic and technology consulting company that provides IT, financial, and program management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Greenwood
Chief Financial Officer
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