Dexian · 1 day ago
Insurance Customer Representative
Nashville, TN
Contract
Onsite
Senior Level
$20/hr - $23/hr
5+ years expDexian is seeking an Insurance Customer Representative to interact with customers and provide information regarding products and services while resolving complaints. The role involves determining client issues, offering solutions, and maintaining records of customer interactions.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Sakshi Jha
Responsibilities
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Qualification
Required
5-7 years customer service-related experience required
2 years of insurance related experience
High school diploma or GED required
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Attention to detail
Quick learner
Team oriented
Data Analysis
Previous experience with computer applications, such as Microsoft Office
Prior P&C insurance experience
Verbal and written communication skills
Customer service skills
Interpersonal skills
Effective Communication
Problem Solving
Preferred
College degree preferred
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase