TextNow · 2 days ago
Software Engineer, San Francisco, CA
United States
Full-time
Remote
Mid Level
$179K/yr - $240K/yr
3+ years expTextNow is the largest provider of free phone service in the nation, dedicated to democratizing communication. The Software Engineer will be responsible for debugging backend issues, optimizing production-level code, and collaborating with stakeholders to enhance the application and infrastructure.
MessagingMobileSocial NetworkTelecommunications
Responsibilities
Triage and debug backend customer-facing issues that affect critical TextNow services
Optimize production-level problem investigation and resolution
Maintain and refactor full-stack production codebase written in GO, Ruby, and PHP. Optimize MySQL, RDS MariaDB, Elasticsearch and DynamoDB for storage efficiency and quick response time
Participate in a rotating on-call responsible for uptime and critical functions of internal and external services
Engage in incident postmortems to identify root causes and subsequent repair items
Collaborate with a variety of business stakeholders to improve TextNow’s application and infrastructure
Use monitoring tools like DataDog to identify system bottlenecks and recommend mitigation strategies
Advise on application and system performance diagnostics and tuning using AWS managed services
Qualification
Required
Must have a Master's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field, and 3 years of related work experience
Of the required experience, must have 2 years of experience with the following: Utilizing Golang, Ruby, and PHP; Supporting production API services deployed in the AWS Suite of Cloud services; and Partnering with various business verticals including support, engineering, and program management
Of the required experience, must have 1 year of experience with the following: Microservices, Cloud Computing, and API services; Automated CI/CD pipeline using GitHub Actions and ArgoCD; Cloud services and containerization principles using AWS, Docker, and Kubernetes; Applying design principles and methodologies for building scalable and high-performance backend components; Agile teams planning work with Jira; MariaDB, DynamoDB, and Redis; Managing code with Git SCM; and Building microservices deployed to Kubernetes, defining gRPC APIs, and building CI pipelines
Telecommuting permitted up to 5 days a week, depending on business need
Travel to various locations throughout the US required up to 5%
Travel to various international locations required up to 5%
Applicants with arrest or conviction records impacted by Fair Chance Ordinances, Initiatives, or Acts will be considered for employment in accordance with these laws
Benefits
401(k)
Health, dental, and vision plans
Employee wellness program
Unlimited paid time off
Stock options
Profit sharing plan
Free phone service
Strong work life blend
Flexible work arrangements (work-from-home, remote, or access to one of our office spaces)
Employee stock options
Unlimited vacation
12 paid holidays per year
Competitive pay
Health, dental, and vision benefits
Short-term & long-term disability
$750 annual wellness benefit or healthcare spending account
RRSP matching (Canada) | 401(K) (USA)
Parental leave for eligible employees
Learning & Development opportunities
Company
TextNow
Our mission is to break down the barriers to communication and free the flow of conversation for people everywhere.
51-200 employees
H1B Sponsorship
TextNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$1M2011-10-19Seed· $1M
Leadership Team
Derek Ting
CEO
Kevin Denny
Chief Financial Officer
Recent News
2025-12-05
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2025-10-01
Company data provided by crunchbase