Russell Tobin · 14 hours ago
Customer Service Representative
Charlotte, NC
Contract
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expRussell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. They are seeking a Customer Service Representative to act as the primary point of contact for customers, troubleshoot service issues, and provide accurate information while managing high-volume calls.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Monish Bandwala
Responsibilities
Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners
Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed
Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions
Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards
Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance
Qualification
Required
Education: High school or GED
0-to-1-year relevant experience required
Excellent customer service skills
Strong written and verbal communication skills
High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls
Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Ability to navigate multiple systems and resources on a phone call with ease
Demonstrated ability managing multiple priorities in a fast-paced environment
Demonstrated skill troubleshooting, identifying, and resolving root cause issues
Home access to high-speed internet with speeds sufficient to support the responsibilities of the role
Preferred
Previous customer service experience
Product-specific or financial services industry experience
Desire to obtain a permanent position through demonstration of high-quality performance
Desire to become Client licensed as part of career development
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase