Casaplex · 1 day ago
Client Experience Specialist
Kensington, MD
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expCasaplex is an innovative company that builds and evolves integrated building technology solutions. They are seeking a Client Experience Specialist to act as a liaison for clients, providing product and service information while resolving issues efficiently and maintaining strong customer relationships.
Electronic Design Automation (EDA)EnergySmart BuildingSmart Home
Responsibilities
Act as a critical liaison, providing our clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency
Build and maintain relationships with customers
Promote upsell and renewal of service agreements
Qualification
Required
3+ years of solid experience in client/customer service, preferably in the Audio/Video industry
Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues
Patience, empathy, understanding the value of strong communication and excellent service standards
Strong technical prowess and problem-solving comes naturally
Desire to turn our customers into lifelong raving fans
Benefits
Health and dental
Paid time off
401k with company match
Company
Casaplex
Casaplex offers home automation, room design and installation and energy management solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase