City of New York · 1 day ago
Housing Assistant-Bilingual Cantonese
Bronx, NY
Full-time
Onsite
Entry Level
$44K/yr - $71K/yr
1+ years expCity of New York is seeking a bilingual-Chinese (Cantonese) Housing Assistant to support Property Management and existing public housing tenants in processing emergency transfers. The role involves conducting interviews, verifying documentation, and assisting applicants and tenants in both English and Cantonese.
GovernmentLegalPublic Relations
Responsibilities
Conduct interviews using a standardized electronic database “Siebel – Smart Script” and/or interviewer's booklet developed by the department
Gather, copy, or request any pertinent documentation to verify the family composition, residence, rent payment history, income, priority claims, citizenship status and admission standards for public housing
Access the City of New York Department of Finance Automated City Registered Information System (ACRIS) to search property records
Verify income by accessing electronic data from the New York State Welfare Management System (WMS) to verify Public Assistance, Food Stamps and Medicaid benefits
Evaluate documentation requested after the interview in order to determine the family composition, income, priority, rent payment history residence, citizenship status and standards of admission in order to complete the initial interview
Work with applicants and tenants of public housing with a limited or no facility in English, as well as with English speaking applicants/tenants, speaking to them in the appropriate language; performs related work
Scan documents to electronic case file
Accessing the electronic data of the United States Department of Homeland Security Systemic Alien Verification for Entitlements Program (SAVE) to verify immigration status
Access the HUD Enterprise Income Verification System (EIV) to identify current and former tenancy and monies owed
Conduct Landlord Contacts including reviewing landlord questionnaires and calling Landlords and shelters
Process development selection choices
Conduct Criminal Background checks including submitting requests to the Office of Court Administration (OCA) and evaluating criminal histories
Qualification
Required
A baccalaureate degree from an accredited college; or
An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in '1' above; or
A satisfactory equivalent combination of education and experience as described in '1' or '2' above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
Oral proficiency in a foreign language required by New York City's Housing Authority. Such proficiency must be demonstrated by passing an oral test
Preferred
Knowledgeable in NYCHA's policies, rules and regulations
Ability to collect and analyze data
Experience with customer service
Basic computer skills - word, excel, outlook
Benefits
A choice of medical coverage plans
Deferred compensation plans
A defined pension benefit plan as a member of the New York City Employees
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
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