First Call Claims Solutions · 1 week ago
Temporary Remote Catastrophe (CAT) Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrFirst Call Claims Solutions is a trusted inbound call center with over 25 years of experience. They are seeking a Temporary Remote Catastrophe Customer Service Representative to provide customer service support during natural disasters and severe weather events, ensuring a positive experience for customers navigating the claims process.
ComplianceCustomer ServiceData CenterInsurance
No H1B
Responsibilities
Deliver positive customer service by providing prompt, accurate, and courteous support
Demonstrate empathy and professionalism while guiding customers through the claims process
Accurately collect, document, and update claim details provided by customers
Follow client-specific handling instructions to identify and resolve customer issues
Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions
Qualification
Required
18 years or older
High school diploma or GED
Must have a personal cell phone
Excellent communication skills (written and oral)
Typing speed of 40+ WPM
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows OS
Reliable, punctual, and able to self-manage
Ability to multi-task and thrive under pressure
Must be authorized to work in the U.S. without sponsorship
Preferred
Highly motivated, energetic, and customer-focused
Positive, confident, and adaptable to fast-paced situations
Benefits
Work from home when convenient
Company
First Call Claims Solutions
First Call Claims Solutions, a Quality Resource Management, LLC (QRM) company, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kirsten Malonoski Early
Chief Executive Officer
Company data provided by crunchbase