First National Bank GH · 2 days ago
Relationship Associate - Lead
United States
Full-time
Remote
Mid, Senior Level
$47K/yr - $77K/yr
2+ years expFirst National Bank of Omaha is committed to the success of its employees. The Relationship Associate - Lead role involves supervising personnel, ensuring adherence to policies, and assisting the manager with planning, monitoring, and performance reporting of the team.
BankingFinancial Services
No H1B
Responsibilities
Provide front line supervision to personnel and ensure all policies and procedures are followed as directed by Manager
Make recommendations and assist Manager in the planning, prioritizing, monitoring, coaching/development, and performance reporting of the work of the Relationship Associates
Assist in the identification and implementation of enhancements to department procedures/protocol, training, and technology
Develop and maintain a comprehensive knowledge of the Relationship Associate role
Continuously evaluate workloads and priorities across all assigned Regions; assign available resources to meet workflow deadlines as needed
Monitor RA productivity volumes through capacity reporting
Research and resolve escalated issues from team members. Work collaboratively with team members to understand and resolve issue(s)
Develop and maintain departmental procedures in Sharepoint
Create/Modify Business Objects and Salesforce reports
Onboard new hires. Identify and recommend to manager additional training opportunities for self and team members. Provide on the job training as needed
Lead and coordinate the completion of assigned projects
Assist the department manager by representing the Relationship Associates for the assigned region in business partner and project meetings
Assist manager with one-on-one employee meetings on a regularly scheduled basis to provide the following:
Coaching: To consistently meet and/or exceed the desired outputs for assigned role
Feedback: Regarding production output, departmental policies/procedures, etc
Collaborate with manager on day-to-day coaching, feedback, reporting, performance evaluation and monitoring of the accuracy and quality results
Responsible for Time Sheet and PTO management; ensuring all submissions are timely and compliant with policy
Document and deliver quarterly and yearly performance reviews
Exhibit professional behavior and promote working relationships. Practice positive values and support goals and strategic plans
Understand and adhere to all bank policy, laws, and regulations applicable to role, to include FNNI 'Code of Ethics'
Other tasks as assigned
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties
Complete compliance training and adhere to internal procedures and controls, as required
Report any known violations of compliance policy, laws, or regulations
Report any suspicious customer and/or account activity
Ensure direct reports meet the above requirements and take action to address employee performance issues
Qualification
Required
Bachelor's degree or relevant work experience as Relationship Associate or in loan documentation, credit analysis, compliance, auditing, or equivalent
Minimum two years' experience in the banking industry
Excellent verbal and written communication skills are required in the areas of human relations, interpersonal conversation; must have the ability to effectively communicate with lending, operations, and technical staff
Excellent time management skills including but not limited to the ability to organize, prioritize and manage multiple projects with minimal supervision within assigned deadlines. Exceptional attention to detail
Must be proficient in the use of personal computers and the Microsoft suite of software products
Ability to complete multiple assignments/projects with quality, accuracy and within set deadlines
Candidates must possess unrestricted work authorization and not require future sponsorship
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
First National Bank GH
First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
British International Investment
2025-12-09Debt Financing· $20M
Leadership Team
Joel Ainsah-Mensah
Head of Credit
Recent News
Business Ghana
2025-12-13
Business Ghana
2025-10-31
Company data provided by crunchbase