Simera · 1 month ago
Account Manager III (Remote)
United States
Full-time
Remote
Mid LevelSimera is seeking an Account Manager III to ensure customer satisfaction and maintain strong client relationships. The role involves communicating with clients, collaborating with internal departments, and analyzing consumer behavior to enhance the customer experience.
Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining
Responsibilities
Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
Qualification
Required
Flexible enough to handle a variety of duties that pertain to the firm and clients
Ability to communicate with clients by phone, through email and face-to-face
Skill in building strong client relationships to maintain old business and acquire new customers
Experience collaborating with various internal departments to fulfill customer requests
Capability to resolve complaints and keep track of all processes that pertain to the client's desires
Acting as the client's representative in a firm to ensure their demands are met
Focus on improving the customer experience
Ability to collect and analyze data concerning consumer behavior to understand changing needs
Company
Simera
AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kling
Co-Founder
Company data provided by crunchbase