Falcon Recruitment · 1 day ago
Intake Specialist
Boca Raton, FL
Full-time
Onsite
Entry Level
$16/hr - $22/hr
1+ years expFalcon Recruitment is a growing civil litigation law firm focused on representing individuals and families impacted by nursing home abuse and neglect. They are seeking a compassionate and detail-oriented Intake Specialist to serve as the first point of contact for potential clients, handling calls and documentation while ensuring a smooth intake process.
Staffing & Recruiting
Hiring Manager
Gianni Pratico
Responsibilities
Handle inbound and outbound calls and emails with potential clients
Serve as a calm, professional, and empathetic point of contact for callers
Gather and accurately document case details in a case management system
Assist with client sign-ups and intake documentation
Follow up with prospective clients regarding paperwork and next steps
Maintain organized records and timely follow-up communications
Collaborate with team members to ensure a smooth intake process
Qualification
Required
Strong phone-based customer service skills
High level of empathy and patience when speaking with callers
Professional, courteous, and composed communication style
Excellent listening and information-gathering abilities
Strong attention to detail and organizational skills
Ability to type efficiently while speaking on the phone
Ability to stay focused, on task, and manage multiple follow-ups
Reliable, punctual, and team-oriented
Fluent in English
Preferred
Spanish bilingual skills are a plus
Prior experience in customer service or a call center environment preferred
Experience in customer service, call centers, or client-facing roles
Customer service (phone-based): 1 year preferred
Benefits
Merit-based performance bonuses
Training provided for the right candidate
Opportunities for growth within the firm
Drug-Free Workplace
Company
Falcon Recruitment
At Falcon Recruitment, we take our name to heart.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase