Corebridge Financial · 1 day ago
Director, Operations Technology and Workflow Governance
TX-Houston
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expCorebridge Financial is a company that partners with financial professionals to empower individuals in their financial lives. The Operations Technology & Workflow Governance Director plays a critical leadership role in connecting business operations with technology delivery, overseeing teams to ensure the stability and governance of systems supporting core operations.
Financial ServicesInsuranceLife Insurance
Responsibilities
Provide overall leadership across three specialized teams supporting business-critical operations platforms and technology governance
Serve as the primary liaison between Business Operations and IT, ensuring transparency, prioritization, and timely delivery of production fixes and system enhancements
Represent Operations Technology in Monthly Business Reviews, delivering executive-level updates on production performance, outage impacts, and the forward timeline of IT initiatives impacting business processes
Build a culture of accountability, collaboration, and proactive issue management across all support and delivery teams
Oversee the triage, prioritization, and resolution of all production defects impacting business operations
Monitor system outages and coordinate cross-functional mitigation efforts, including post-incident impact assessments and lessons learned
Own operational governance of the enterprise workflow platform (Chorus), including performance oversight, enhancement intake, and prioritization
Establish and enforce governance frameworks for Robotic Process Automation (RPA) using Automation Anywhere, ensuring compliance, control, and audit readiness
Consolidate and present a cohesive “Technology in Operations” view to executive leadership—covering system health, defect trends, RPA governance, and upcoming releases
Proactively identify risks related to technology dependencies or change collisions and recommend mitigation plans
Qualification
Required
10+ years of progressive experience in insurance or financial services operations, with at least 5 years in a leadership role overseeing technology-enabled operations or platform governance
Demonstrated experience managing multiple teams or workstreams supporting production support, system enhancement delivery, and workflow automation
Proven ability to operate in a matrixed organization, influencing both business and IT stakeholders at senior levels
Strong understanding of insurance operations processes, particularly in life, annuity, or group retirement domains
Experience overseeing enterprise platforms such as Chorus, Pega, Automation Anywhere, or equivalent workflow/RPA systems
Familiarity with software development lifecycle (SDLC), defect management, and release coordination practices
Working knowledge of IT change management, incident tracking, and governance frameworks
Data-driven decision-maker with experience using metrics and dashboards to manage production stability and enhancement delivery
Strategic thinker able to connect operational needs with long-term technology roadmaps
Skilled at translating complex technology issues into clear business impacts for executive audiences
Collaborative leader who fosters accountability, transparency, and continuous improvement across diverse teams
Excellent communication and presentation skills; comfortable leading discussions at Monthly Business Reviews and executive governance forums
Benefits
Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Company
Corebridge Financial
Corebridge Financial is a providers of retirement solutions and insurance products. It is a sub-organization of AIG.
5001-10000 employees
H1B Sponsorship
Corebridge Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Nippon Life Insurance Company of Japan
2025-11-04Post Ipo Secondary· $1B
2025-08-06Post Ipo Secondary· $1B
2024-11-07Post Ipo Secondary· $936M
Leadership Team
Alan Colberg
Lead Independent Director and Chair Nominating and Corporate Governance Committee
Ryan Vickerman
Digital Creative Director
Recent News
2026-01-07
2025-12-02
Company data provided by crunchbase