Avondale Dealerships · 3 months ago
Assistant Service Manager-Premier Collection
US-TX-Dallas
Full-time
Onsite
New Grad, Entry Level
0+ years expAvondale Dealerships is a respected family-owned automotive group that prides itself on creating an elevated client experience. The Assistant Service Manager ensures an extraordinary client experience while acting as a liaison between clients and service technicians, managing service scheduling and communication.
AutomotiveSalesTransportation
Responsibilities
Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
Sells and manages extended warranties and complete required documentation
Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
Notifies clients when repairs are completed and vehicle is ready for delivery
Reviews and explains repairs and associated costs with client upon completion of service
Documents verbal, in person, and written approvals on repair orders and add-on sales
Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
Maintains a record of status of special order parts
Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
Maintains required hours per repair order (HPR) in accordance with dealership standards
Qualification
Required
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience
Operator's Driver's License (must be insurable)
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Benefits
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
Dental
Vision
FREE Company Paid Life Insurance
FREE Employee Assistance Program Support for all employees
401K Retirement Plan
Paid Holidays/Vacation/Paid Time Off
Company
Avondale Dealerships
Avondale is a new legacy of innovation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth L. Schnitzer
Founder and Chairman
Company data provided by crunchbase