New American Funding · 7 hours ago
Data Analyst
US
Full-time
Hybrid
Mid Level
$90K/yr - $90K/yrNew American Funding is seeking a Data Analyst II to join their Analytics team, focusing on improving Contact Center performance. The role involves building reporting tools, analyzing communication metrics, and collaborating with stakeholders to provide actionable insights.
Financial ServicesLendingMortgage
Responsibilities
Own the design, development, and ongoing maintenance of multiple Power BI dashboards supporting Contact Center
Build automated, scalable reporting using SQL and Power BI with a strong emphasis on data accuracy, UI, and usability
Analyze communication-focused metrics, including funnel performance, handle time, staffing efficiency, and agent productivity
Partner closely with Contact Center leaders to understand business questions and translate them into clear, actionable insights
Present findings and recommendations to stakeholders, including executive audiences
Begin with core customer service reporting and progressively take on larger, higher-impact analytics initiatives
Continuously explore data to identify trends, opportunities, and performance drivers
Perform other related duties as assigned
Qualification
Required
Advanced proficiency in SQL and Power BI
Strong analytical skillset with the ability to independently deliver end-to-end analytics solutions
Solid understanding of call center or customer service operations and performance metrics
Ability to communicate insights clearly and confidently to both technical and non-technical audiences
High attention to detail and a strong commitment to data quality and analytical rigor
Collaborative, curious mindset with a desire to deeply understand the business
Bachelor's degree in Business, Statistics, Computer Science, Mathematics, or a related field
Must be able to verify identity and employment eligibility to work in the U.S
Preferred
Experience analyzing conversion or funnel performance
Exposure to the mortgage or financial services industry
Experience using Python for data analysis or automation
Experience with Genesys Cloud Data
Benefits
Health, dental & vision
Retirement with company contribution
Parental leave
Mental health & wellness benefits
Generous PTO
Sales incentive pay for most sales roles
Annual bonus plan for eligible non-sales roles
Company
New American Funding
New American Funding provides cutting-edge marketing and technology efforts allow us to compete with large banks.
Founded in 2003
1001-5000 employees
H1B Sponsorship
New American Funding has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (3)
Funding
Current Stage
Late StageLeadership Team
Rick Arvielo
Co-Founder and CEO
Jeff Farinich
SVP Technology and Chief Information Security Officer
Recent News
HousingWire.com
2025-12-24
2025-12-22
HousingWire.com
2025-10-29
Company data provided by crunchbase