Patriot LLC · 21 hours ago
Entry Level Helpdesk Specialist in Orlando (Spanish/English)
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expPatriot LLC is a privately held government and commercial services contractor located in Columbia, Maryland. They are seeking an Entry Level Helpdesk Specialist to serve as the first point of contact for IT-related requests, providing high-level customer service and technical support in a call center environment.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to email messages, web inquiries, and or phone calls for customers seeking help
Logs all request into the Government tracking system (Remedy)
Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections
Troubleshoots hardware and software problems, assists users with desktop applications and provides user training
Utilizes support applications to track user requests from trouble ticket generation to resolution
Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner
Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Qualification
Required
U.S. Citizenship is required and will be verified
You MUST be a current Florida resident residing within one hour of 32803
High School Diploma or equivalent
Must pass a DHS/CBP background Investigation
Strong customer service focus
Excellent listening skills
Working knowledge of basic hardware and software systems
Working knowledge of Microsoft products such as Outlook, Word, Excel, etc
Basic remote troubleshooting skills and the use of remote troubleshooting applications
Detail oriented and well organized
Ability to multitask
Self-motivated
Preferred
Certificate in Computer or IT related area of study or equivalent
One to two years industry experience, support center or helpdesk
MCSA (Microsoft Certified Systems Administrator)
A+ Certification
Multilingual (Spanish, English) a plus
Company
Patriot LLC
Patriot LLC, located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-10-20
2025-07-15
2025-07-14
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