Liberty Mutual Insurance · 21 hours ago
Client Service Manager
US-TX-Plano
Full-time
Onsite
Senior Level
$83K/yr - $139K/yr
5+ years expLiberty Mutual Insurance is seeking a Client Service Manager to primarily manage key Commercial Markets P&C agents and selected mid-sized accounts. The role involves overseeing service delivery, assisting in new business acquisition, and supporting division retention goals.
FinanceFinancial ServicesInsurance
Responsibilities
Develops service plan with assigned agents/brokers and accounts. Monitors status of action items and makes modifications to service plan based on feedback from the agent/brokers and policyholder
Resolves service problems, answers questions, acts as a liaison with internal functional representatives and troubleshoots, routinely following up with all parties for resolution. Ensures continued compliance
Coordinates and leads review meetings with customer to ensure service results are in line with plan. Meetings may include and but not limited to Claims Reviews, LCAS Planning Meetings, Report to Management presentations, etc
Position the agent/broker to demonstrate their value and the value of Liberty Mutual to our joint customers. Manages the delivery of services by all internal functional representatives through pro-active follow up and agent/broker/customer communication
Manages installation process for new and existing accounts, consults with internal functional representatives when necessary. Ensure that understanding and agreement is reached on roles and responsibilities
May assist in the renewal process. Provides account specific input on overall service plan to include service delivery, service issues and outcome results
Consults on opportunities to round out the account
Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects
Represent Liberty Mutual by attending or presenting at industry forums
Assist in internal training efforts by developing material and presenting assigned topics
Qualification
Required
Bachelor's degree or equivalent business background plus at least 5 years of relevant commercial lines experience required
Significant knowledge of Liberty Mutual Commercial Markets
Demonstrated ability to express ideas clearly and concisely (both orally and in written form)
Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions
Information gathering, analytical skills and proficiency in systems are required
Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving
Preferred
Claims experience strongly preferred but not mandatory
Working toward ARM and/or CPCU preferred
Benefits
Flexible Time Off Annual Accrual - days: 20
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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