Makers Air · 1 week ago
E-Commerce Operations Coordinator
FORT LAUDERDALE,FL,US
Full-time
Hybrid
Entry, Mid Level
2+ years expMakers Air is seeking an E-Commerce Operations Coordinator to manage the daily operations of their online store. This role involves overseeing inventory, processing orders, providing customer support, and collaborating with marketing efforts to ensure smooth operations.
Air TransportationFreight ServiceTravel
Responsibilities
Monitor and maintain accurate inventory levels across all platforms
Collaborate and support the Gift Shop Buyer to ensure consistency between in-store and online operations
Coordinate with suppliers and internal teams to manage stock replenishment
Assist with physical inventory counts and reconciliations
Oversee the fulfillment process to ensure timely and accurate delivery
Troubleshoot and resolve issues related to order processing
Respond to customer inquiries and return requests via email in a professional and timely manner
Provide resolution support for shipping, return, and product issues
Support backend updates and product listings in WooCommerce and/or WordPress
Collaborate with marketing and creative teams to ensure product pages are current and accurate
Assist in planning and launching marketing campaigns
Coordinate promotional efforts including content scheduling and email marketing
Occasionally travel to SCYC in the Bahamas for on-site support, inventory audits, and special projects
Qualification
Required
2+ years of experience in e-commerce, retail operations, or online customer service
Proficiency in WooCommerce and/or WordPress is required
Strong command of Google Suite and Microsoft Office Suite
Excellent communication, organization, and multitasking skills
Ability to work independently and meet deadlines
Willingness and ability to travel internationally to the Bahamas as required
Preferred
Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field preferred
Experience supporting marketing campaigns is a plus
Company
Makers Air
Makers Air is an aviation company that provides private flights for passenger and freight services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase