Knipper Health · 21 hours ago
Customer Service Representative I
US
Full-time
Onsite
Entry Level
1+ years expKnipper Health is seeking a Customer Service Representative I to join their Contact Center team. The role involves creating and maintaining customer relationships, responding to inquiries, and managing communications with various stakeholders in the healthcare industry.
MarketingPharmaceutical
Responsibilities
Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives)
Respond to immediate customer questions, requests, concerns and needs
Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat
Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution
Escalate issues according to department protocol
Share feedback and assist management in enhancing the programs in order to provide the best customer service
Maintain accurate data in systems, and update as necessary
Utilize work-flows and scripting materials to inquire and help identify barriers with customers
Qualification
Required
High school diploma/GED or equivalent combination of education and experience
One (1) year of work experience in a customer service or customer-focused role
Ability to provide consistently high-quality of customer service required
Excellent written and oral communication skills with high level of professionalism
Excellent interpersonal, organizational and active listening skills, with an ability to create customer relationships
Extensive keyboarding, switching from multiple applications and use of phone
Excellent computer skills required, including strong Microsoft Excel capabilities
Preferred
Experience in a medical or pharmaceutical environment preferred
Company
Knipper Health
Knipper Health is a pharmaceuticals company offering sampling distribution and prescriber validation services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Frazier Healthcare Partners
2025-07-08Private Equity
Leadership Team
Michael Laferrera
President and Chief Executive Officer
Joseph Schmadel
CDO / CIO
Recent News
Fierce Healthcare
2025-08-06
Company data provided by crunchbase