Vantagepoint AI, LLC · 4 days ago
Customer Experience Supervisor
Gibsonton, Florida
Full-time
Onsite
Senior Level
5+ years expVantagePoint AI is an AI powered trading technology pioneer entering an exciting growth phase. They are seeking a dynamic Customer Experience Supervisor to lead customer service and retention teams, ensuring a customer-first mindset across the organization and delivering exceptional customer experiences.
Artificial Intelligence (AI)Financial ServicesInformation TechnologySoftware
Responsibilities
Champion a family style customer experience, ensuring every customer feels valued and supported
Directly oversee approximately 5 customer service representatives and 2 retention specialists
Train and coach team members to adopt a customer first mindset and effectively educate customers on software usage, indicators, and trading strategies
Analyze customer data to identify trends and translate insights into actionable decisions
Develop deep product knowledge and use it to train team members and customers alike
Contribute to VantagePoint University by delivering online training sessions and educational webinars
Collaborate cross functionally with Sales, Marketing, Product, and other departments to align on customer needs
Design and improve processes that drive adoption, satisfaction, and long term retention
Monitor customer health metrics and implement proactive retention strategies
Qualification
Required
5 or more years in customer success, support, or operations leadership
Genuine passion for building relationships and treating customers like family
Proven ability to manage teams, analyze data, train others, and collaborate across departments
Strong coaching and teaching abilities with the confidence to train team members and present to customers
Comfortable on camera leading webinars and online training sessions
Analytical mindset with the ability to extract trends from data and turn them into strategy
Excellent leadership and communication skills
Experience managing KPIs such as CSAT, NPS, churn, and retention
Proficiency with CRM and customer success tools with Salesforce experience preferred
Adaptable and hands on with a willingness to thrive when no two days look the same
Preferred
Salesforce experience preferred
Benefits
100% employer paid healthcare and dental coverage
Generous PTO, paid holidays, and birthday leave
Professional development opportunities
Company sponsored events for employees and families
Company
Vantagepoint AI, LLC
Founded in 1979 by Louis B.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase