YMCA of Central New Mexico · 1 day ago
Member Service Representative - Westside Family YMCA
87114
Full-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrYMCA of Central New Mexico is seeking a Member Service Representative to join their Member Services Team. The role involves delivering excellent customer service, building relationships with members, and providing information about memberships and programs while ensuring a welcoming environment.
Non-profit Organization Management
Responsibilities
Perform and provide excellent customer service skills by exceeding member expectations! Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave
Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience
Answer phones, direct calls, and provide accurate information about memberships and programs
Help prospects and members experience the YMCA by introducing them to other staff and members. By creating these interactions, we will demonstrate that the YMCA is a place where we take the time to connect, communicate and engage in respectful and friendly relationships
Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff
Always have a friendly, helpful attitude and wear a smile
When giving tours and interviewing prospective members, listen to their needs and discuss with them how the YMCA can help
Actively listen, reflect and respond to member or guest questions and concerns in a caring manner
Be knowledgeable about all YMCA programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources and providing information to members and guests
Interviews and/or tours prospective members; sells memberships
Control access to the facility. Check-in members entering the facility by scanning membership cards and obtaining proper identification of guests
Register for memberships and/or programs, by inputting data in the computer system, collecting the proper payment and verifying the accuracy of information on the YMCA forms
Use professional telephone etiquette
Assist in training/on-boarding Member Service Team members
Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to supervisor
Follow and enforce all YMCA procedures and policies, including personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary
Maintain a clean and safe YMCA. Take initiative to clean up/repair areas
Be dressed in appropriate attire and wear nametag at all times
Attend and remain current on all mandatory trainings and staff meetings
Be knowledgeable and supportive of the YMCA annual support campaign
Any other duties as assigned
Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies
Qualification
Required
Strong communication, customer service and problem-solving skills
Ability to actively listen
The staff needs to be able to handle multiple tasks under limited supervision, work well in a team setting and detailed oriented
Experience with and knowledge of computers
Possess a positive and professional attitude
Have cash handling skills and the ability to reconcile shift transactions
A willingness to commit to the mission of the YMCA
Benefits
Employee discount
Flexible schedule
Paid time off
Company
YMCA of Central New Mexico
We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause.
Founded in 1915
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Roberto Aguirre
President & CEO
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