Numotion · 5 days ago
Vice President of Field Operations
Tualatin, OR
Full-time
Onsite
Director/Executive
$165K/yr - $200K/yr
7+ years expNumotion is North America’s largest provider of mobility products and services, dedicated to improving the lives of people with disabilities. The Vice President of Field Operations will lead a cross-functional leadership team to drive customer satisfaction, growth, and operational excellence across the territories of Washington, Oregon, and California.
Customer ServiceMedical
Responsibilities
Lead and develop the service team in her/his territory, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving/surpassing the targets for each
Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit
Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement change where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation
Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives
Leads and implements Numotion operational best practices, driving universal operational processes within the territory
Maintaining up-to-date understanding of industry trends and technical developments that effect regional growth and funding of complex rehab products and services
Engages and partners closely with cross functional business units, providing open communication and ensuring processes align to shared goals
Leads and cultivates a culture of Numotion Values, Leadership Principles, and business imperatives
Accountable for developing and sustaining a culture of customer service excellence to include measurements and continuous improvement
Develop and execute on change initiatives as required to improve efficiencies and execute on business commitments
Provides business unit leadership and direction on all corporate compliance matters
Perform other job-related duties and responsibilities as may be assigned from time to time
Qualification
Required
Bachelors' degree in related field or equivalent combination of experience and education
Minimum of seven years operational management experience
Minimum of five years experience within a healthcare area with responsibility for: Functional and strategic aspects of multi-location operations, Management and development for a staff of 25+ members, Leadership and organizational development
Preferred
Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization
Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address
Personable – communicates inspirationally across large, distributed teams and demonstrated ability to develop leaders across multiple different functions and business imperatives within the organization
Collaborative – demonstrated ability to work with multiple layers of an organization and disparate teams to get aligned around the execution of shared goals
Prior experience working in durable medical equipment industry
Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals
Strong background and experience in operational processes
Proven ability to act as a change agent and change embracer within a rapidly changing environment
Previous experience with healthcare accreditation process and business requirements
Ability to develop and execute multiple priorities and approaches to meet objectives
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
Superior communication skills, both written and verbal, to effectively address all levels within the organization
Knowledge of MS Word, Excel, PowerPoint and Outlook
Benefits
Medical, dental and vision insurance
Short-term and long-term disability
A 401k
Life insurance
Company
Numotion
Numotion has decades of experience providing people with access to freedom.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-14Acquired
2011-02-08Private Equity
Leadership Team
Mike Swinford
CEO
Recent News
2025-09-03
2024-02-19
2023-12-21
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