Astreya · 2 days ago
Hardware Support Technician III
Mountain View, CA
Full-time
Onsite
Mid, Senior Level
$23.49/hr - $37.10/hr
5+ years expAstreya is a company that provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics. The Hardware Support Technician III is responsible for handling inventory and asset management, providing technical assistance, and resolving support tickets on device issues.
ConsultingInformation TechnologyRecruiting
Responsibilities
Handle inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
Handle servo flashing, firmware upgrade, flashing unsigned images
Independently resolves support tickets on device issues
Provides technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Qualification
Required
High school diploma or general education degree (GED) 5 to 8 years' related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
IT savvy and interested in new technologies
Experience with inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team, but with minimal supervision
Ability to excel in a fast paced work environment
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred
Data experience
Excel experience
Benefits
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Company
Astreya
Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.
1001-5000 employees
H1B Sponsorship
Astreya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (7)
2022 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Romil Bahl
Chief Executive Officer
Edward Betancourt
Chief Technology Officer
Recent News
2025-04-24
2025-03-20
Company data provided by crunchbase