Bio-Techne · 3 hours ago
Client Service Specialist - Inside Sales
Minneapolis, MN
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $82K/yr
0+ years expBio-Techne is a company dedicated to enabling cutting-edge research in Life Sciences and Clinical Diagnostics. The Client Services Specialist is responsible for providing an exceptional customer experience for key Cell and Gene Therapy accounts, supporting the Business Development team and field-based Sales Specialists.
BiotechnologyGeneticsManufacturingMedicalMedical Device
Responsibilities
Work in team to support and meet assigned territory goals
Proactively plan and anticipate customer needs and requirements by collecting and reviewing forecasts to ensure set expectations and goals are consistently met. Take ownership of requests and follow through with requests to completion by collaborating with Field Sales, Customer Service, Technical Service, Product Management, Operations, etc. when appropriate
Lead operational alignment calls with Key Accounts. Participate in joint steering team meetings, business reviews, and other customer-facing activities
Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high-value and high-need business opportunities as assigned
Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Work in partnership with regional sales teams across all Bio-Techne divisions to deliver superior service
Manage all aspects of order cycle as necessary to ensure customer satisfaction
Effectively manage work situations of high degree of complexity, which could impact company image and/or sales dollars and costs
Triage inbound key-customer inquiries and respond or route such requests in an efficient manner
Document communications using CRM and other relevant corporate systems following established best practices
Establish and adhere to high ethical and performance standards
Perform additional duties as assigned
Qualification
Required
Requires a Bachelor's Degree in related field or equivalent experience in a related field and up to 2 years of relevant experience
Advanced, functional knowledge about Bio-Techne Reagents and consumable products with emphasis on reagents to support CGT and Regenerative medicine workflows (antibodies, recombinant proteins, small molecules, immunoassays, and cell culture reagents) and their uses, competitor(s) and their product(s), and the marketplace, as well as the ability to develop in-depth knowledge about customer workflows
A passion for the product(s) and company and a deep empathy for the customer and their needs, with the ability to combine and integrate various information into opportunities and strategies
Proven ability to work collaboratively in a team selling environment
Excellent interpersonal relationship skills, leadership, and decisiveness to solicit key ideas and information and obtain alignment, as well as the confidence to make decisions
Ability to work independently to gain assistance from many in the organization in order to make the necessary decisions to drive projects and requirements
Proficient in planning, organization, problem solving, and multi-tasking to carry out essential functions in a timely, efficient manner
Outstanding oral and written communication and presentation skills allowing the ability to communicate professionally across all layers of the organization as well as customers' and prospects' organizations
Proficient in the use of computer applications and software that allow for analysis and presentation of data as well as productivity (i.e. Microsoft Office, Salesforce.com), as well as ability to become proficient in proprietary databases and ERP solutions (Microsoft AX)
Ability to handle sensitive and proprietary information with discretion and confidentiality
Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action
Benefits
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Company
Bio-Techne
Bio-Techne is a supplier of tools for life science research, therapeutic manufacturing, and clinical diagnostics.
1001-5000 employees
H1B Sponsorship
Bio-Techne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2022 (9)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-05-19IPO
Leadership Team
Kim Kelderman
President and CEO
Gary Latham
Chief Technology Officer
Recent News
2025-12-24
2025-12-13
Company data provided by crunchbase