Peraton · 19 hours ago
SITEC - Help Desk Technician - Camp Lejeune, NC
US-NC-Camp Lejeune
Full-time
Onsite
Mid, Senior Level
$51K/yr - $82K/yr
6+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Help Desk Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC), providing incident management support and ensuring effective resolution of end user incidents.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP
Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government
Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents
Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user
Creates tickets within the Remedy IT Service Management (ITSM) tool
Troubleshoots and repairs end user devices
Installs and troubleshoots software
Re-images hardware
Performs shared file access maintenance
Maintains accounts
Creates tokens
Resets CAC/Token pins
Maintains local registration authority capabilities
Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
Escalates tickets to other IT support groups and/or vendor support staff
Qualification
Required
Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with a BS/BA degree
Active DoD SECRET clearance to start, able to obtain TS/SCI
DoD 8570.01-M IAT II certification is required
Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices
Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills
Experience with active directory security group management, exchange distribution lists, and file share permission assignment
Benefits
Overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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