Seattle Finance and Administrative Services · 21 hours ago
Regulatory Licensing Representative
Seattle, WA
Full-time
Onsite
Entry Level
$33.47/hr - $37.47/hr
1+ years expThe City of Seattle’s Department of Finance & Administrative Services is seeking a Regulatory Licensing Representative in their Consumer Protection Division. This role involves issuing and renewing regulatory licenses, conducting research, and providing customer service to a diverse clientele.
Government Administration
Responsibilities
Issue and renew regulatory licenses; review and audit documents to ensure Seattle Municipal Code (SMC) regulations and ordinance requirements are met
Explain the rules and regulations of the SMC
Perform calculations to determine appropriate regulatory licensing fees and penalties, due dates, and other associated fees
Respond to inquiries and complaints; research problems; explain department and program requirements, policies, processes, procedures, rates, fees, penalties, and due dates; answer licensee questions regarding regulatory license invoices; refer complaints to appropriate personnel for dispositioning and/or follow-up as required
Digitally navigate licensees through creating accounts and performing work in the Seattle Services Portal
Maintain accurate account information across several divisional databases, maintain statistical records and generate reports as required; update digital files to ensure data integrity
Research and allocate payments that are received without identifying paperwork
Process in person payments for regulatory licenses
Perform other related duties as assigned
Qualification
Required
One (1) year of clerical experience involving customer service, public contact, and experience in a billing process. (Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.)
Preferred
Experience working with diverse communities where English may not be their preferred language
Ability to work collaboratively with a diverse and multicultural team
Ability to research and interpret Seattle Municipal Code or similar legislative documents
Strong skills in multi-tasking competing priorities
Excellent customer service and phone etiquette; ability to work with upset/angry individuals
Prior experience working at a service counter in a comparable work environment
Understanding of the City's Race and Social Justice Initiative
Proficiency using Microsoft Word, Excel, and Access
Comfortable learning new software and technology systems
Benefits
Vacation
Holiday
Sick leave
Medical
Dental
Vision
Life and long-term disability insurance for employees and their dependents
Company
Seattle Finance and Administrative Services
The Department of Finance and Administrative Services (FAS) works behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau, and making sure minority-owned businesses can equitably compete for City contracts.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase