Tranzeal Incorporated · 6 hours ago
Admissions Specialist
Tranzeal Incorporated is seeking an Admissions Specialist to manage patient placement requests and inquiries. The role involves responding to calls and emails, coordinating with hospitals, and ensuring compliance with HIPAA regulations while achieving departmental goals.
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Responsibilities
Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts
Place outbound calls to Hospitals to complete placement requests
Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships
Adhere to performance metrics and quality assurance call standards
Utilize all tools and resources to coordinate and complete the placement of a patient
Maintain data forms e-faxed from the eld and enter in the appropriate database
Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
Achieve the metrics and goals set for the department
Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
Comply with all HIPAA regulations regarding patient information to ensure confidentiality of patient health information (PHI)
Qualification
Required
Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts
Place outbound calls to Hospitals to complete placement requests
Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships
Adhere to performance metrics and quality assurance call standards
Utilize all tools and resources to coordinate and complete the placement of a patient
Maintain data forms e-faxed from the field and enter in the appropriate database
Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
Achieve the metrics and goals set for the department
Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
Comply with all HIPAA regulations regarding patient information to ensure confidentiality of patient health information (PHI)